Refund policy

Returns

We accept return requests within 14 days of delivery on eligible items.

To be eligible for a return, your item must be in the same condition that you received it: unused or unworn, with tags if applicable, and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, contact us at fivearrowarchery@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Made-to-order and custom products

Certain products are made specifically for you after your order is placed. Made-to-order, personalized, or custom products cannot be returned or exchanged because of a change of mind, incorrect size selection, or other customer ordering error.

If a made-to-order or custom product arrives damaged, defective, misprinted, or incorrect, please contact us so we can make it right.

Exceptions / non-returnable items

We cannot accept returns on gift cards, final-sale or clearance items, or other products specifically identified as non-returnable at the time of purchase.

Exchanges

We do not process direct exchanges. If an eligible return is accepted, you may return the original item and place a separate order for the replacement.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without justification, subject to applicable law. Your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You'll also need your receipt or proof of purchase.

Refunds

We'll notify you after we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at fivearrowarchery@gmail.com.